Who this account is for
These terms apply to approved hotels, accommodation providers and travel businesses booking through the Beyond Salzburg partner portal. The provider is Natascha Santos Rivera, trading as Beyond Salzburg, Salzburger Straße 96, Tür 2, 5110 Oberndorf bei Salzburg, Austria. Contact: info@beyondsalzburg.com. Registration is free; access begins after approval.
Booking and guest information
The partner books in the name of its registered business and is responsible for paying Beyond Salzburg. Before confirmation, check the tour, date, time, language, booking format, guest count and amounts shown. A booking is confirmed when the portal confirms it and provides a booking reference. Share the tour description, meeting point, arrival requirements and cancellation conditions with guests before booking. The first confirmed booking fixes the departure language.
Prices, commission and monthly invoices
The guest price and the amount payable to Beyond Salzburg are shown in the signed-in booking confirmation. The agreed partner commission is deducted from the guest price. The partner collects payment from its guest and remains responsible for the amount payable to Beyond Salzburg, even if its guest has not paid. Partner bookings are invoiced monthly by email, with payment due within 14 days of the invoice date. No card payment is taken through the partner portal. Prices are in euros; the Austrian small-business VAT exemption applies.
Changes, cancellation and no-shows
Cancel a booking using My bookings in the partner account, or send changes/cancellations to info@beyondsalzburg.com with the booking reference. The time the online cancellation is confirmed, or the email is received, determines the cancellation time. More than 48 hours before the tour: no cancellation charge. From 24 to 48 hours before the tour: 50% of the booking amount is charged. Less than 24 hours before the tour, or a no-show: 100% is charged. For semi-private bookings this applies to each cancelled place. The corresponding partner commission is reduced proportionately and the net monthly invoice amount is adjusted. Changes are subject to availability. If Beyond Salzburg cancels a tour, the partner may accept free rebooking or the booking amount is refunded or credited in full. The partner handles any corresponding guest refund.
Account security
Only authorised staff may use the account. Keep the partner ID and access code confidential and notify Beyond Salzburg promptly if they are lost or misused. Account access may be suspended for misuse or overdue undisputed invoices; confirmed bookings and outstanding obligations are not automatically cancelled by suspension.
Guest data and privacy
Provide accurate guest information and only the data needed for the booking. Inform guests that their details are shared with Beyond Salzburg to arrange and deliver the tour. Each business is responsible for its own lawful use of personal data. Partner contact and billing details, bookings and acceptance records are processed to administer the business relationship and fulfil legal obligations. The website privacy policy gives further information. Acceptance of these terms does not authorise marketing.
Tour conditions and applicable law
The tour description and the website booking conditions also apply to the tour, including arrival, weather, safety, transport and participation. For partner bookings, the confirmation and monthly-invoice arrangements above replace direct card-payment arrangements. These partner terms take priority where they differ on partner payment or invoicing. Austrian law applies; mandatory legal protections remain unaffected. Liability for personal injury, intent and gross negligence is not excluded. Changes to these terms require acceptance for subsequent bookings; already confirmed bookings retain their agreed terms.